Unified Communications Contact Center
Complete Features Reliable Easy to Manage
Care-Bees Contact Center Solution offers a complete package for voice, video, chat, call center, messaging and more. By integrating market-leading unified communications (UC) and contact center (CC) solutions into a single suite as a service, BizzCallBees helps businesses/profassionals boos Communications, engagement, collaboration, and operational effectiveness for customer/patientcare services success.
Great Experiences Happen by Design
Built with a customer-centric approach, Care-Bees contact center surpasses traditional voice routing and management to offer omni-channel messaging and social media support. With a complete list of intelligent features, it provides a user-friendly visual workspace that effortlessly streamlines all your inbound activities.
Key Solution Capabilities
Inbound Call Center Omnichannel Messaging Agent Collaboration Quality Management Reporting & Analytics CRM Integrations & APIs High Availability
Benefits:
No per agent pricing. One low-cost license to let anybody in your company help handle customer queries.
Seamless working across multiple locations and remote agents.
Resolve swiftly using intelligent routings, design-led interfaces streamlining call center interactions, and unified internal collaboration tools.
Activate agent potential with powerful monitoring, analytics and performance management to identify areas of opportunity and improvement.
Delight customers with the freedom to contact your company over phone, SMS, social media, and more
Reduce IT dependency with everything ready out of the box. Compliant with data privacy and security standards: GDPR, PCI, ISO 27001, HIPAA, etc.
Drive Efficiencies with Easy-first Inbound Tools
Intelligent Call Routing
Achieve higher first-call resolution using advanced self-service IVR and automatic call distribution (ACD) that routes calls based on priority, agent skill levels, time of day, language preferences, and more.
Queue Panel
The Queue Panel allows agents and supervisors to efficiently manage all aspects of a queue. From agent coaching to call handling, it's your visual, intuitive interface to handle all daily call center operations efficiently through a single interface.
Key features include:
Manage agent status: login/out, pause/unpause
Handle queued calls: drag-and-drop distribute & transfer
Live agent coaching: click to listen-in, whisper, barge-in monitor
Track & label missed call processing results Display real-time active/waiting queued call list
Display real-time per agent & aggregated performance data
Real-time Wallboard
The Wallboard aggregates your call center KPls and metrics into an intuitive display. With real-time performance data per queue and the sum of all queues, you can easily spot the emerging trend at a glance at any time and take proactive actions.
Key functionality include:
Visualize 17 key metrics including Missed Rate, etc.
Track real-time stats of one or multiple queues
Intuitive widget-based view and informative chart view
Automatic notification on SLA threshold
Quality Monitoring & Compliance:
Record calls for legal and quality monitoring. Train agents live with Listen-in and Whisper and use Barge-in to take over when needed. Ensure every interaction of your agents is up to standard.
Reporting and Analytics:
Gain the business insights needed to maximize agent performance and provide better customer service and run targeted analysis over your call center data.
Key functionality include:
13 customizable reports spanning IVR, Agent, Queue, and Customer Satisfaction dimensions
Intuitive graphs for greater visibility
Scheduled periodic downloads
Pre-built CRM Integrations & APIs
Link the system with your CRM or helpdesk and bring up the customer contact record before you answer that call.
Omnichannel Messaging Support
Integrate social media messaging and SMS text messaging. Reach your customers in the channel of their choice.
Feature List
The features below provides an overview of the BizzWorkBees call center solution features.
Self-service
Interactive Voice Response (IVR) Multi-level Multi-lingual Time condition-based Custom Greetings & Voice Prompts
Call Queue Treatment:
Automatic Call Distribution (ACD)
Skill-based Routing
Priority Queue & Acceleration
Automatic Queue Callback
Queue Ring Strategies -Liner (Fixed Order) Ring All (Simultaneous) Rrmemory (Rotary) Fewest Answered Least Recent Random
Music on Hold
Custom Voice Prompts
Queue Position Announcement
Estimated Wait Time Announcement
Agent Experience
Web-based UX Dynamic & Statistic Agents Queue Panel Missed Call Disposition Screenpop Contact Record Display
Linkus UC Clients - Browser-based Windows, MacOS iOS & Android
Computer telephony integration (CTI)
Voicemail Announcement
Quality Assurance
PCI-compliant Call Recording
Call Monitor, Whisper, Barge-in
Post Call Surveys
Team Collaboration: - Agent Presence Status Call Transfer (Cold/Warm) Three-way Calling 1:1 and Group Chat File Sharing
Dashboard & Reporting
Wallboard & Real-time Analytics SLA Monitoring & Notifications
Real-time and Historical Reports - IVR Reports Agent Performance Report Agent Call Summary Reports Agent Activity Reports Queue Performance Report Queue Callback Reports Queue Activities Reports Satisfaction Survey Reports
Omnichannel Support
SMS Integration :-
WhatsApp Integration Message Queue Message Detail Records
Integrations:-
Contact Center CRM
Whether you’re communicating with your customers, launching marketing campaigns, or acquiring new leads, it’s always nice to have a choice of how you do that – and BizzCallBees Contact Center omnichannel CRM software gives you that choice.
Helpdesk Integration
Open APIs
Mobile, Desktop/laptop webRTC dialers
Care-Bees Receiption Assistants
Care-Bees HealthCare provide professsional and administrative services to teams remotely from our Contact Centers. They can be a flexible resource for Care entrepreneurs, start-ups, small businesses, and large corporations, handling tasks that are important but don't require the person's direct attention, And many more....
Please contact us for details